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How hyper77 Handles Your Personal Information

When you open an account with us, you share personal details — your name, contact info, and wallet data like DANA, OVO, or GoPay. This page explains exactly what we collect, why we collect it, and how you can access, update, or remove it.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and deleteSecure data storage
hyper77 How hyper77 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply technical and organisational measures to protect your account data. Access to personal information is restricted to authorised staff only, and all data in transit between your device and our servers is encrypted. Here is how we handle the four areas that matter most to your privacy.

Cookies and Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Your account uses OTP verification tied to your registered phone number. If you log in from a new device, we trigger an additional confirmation step before granting access.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Transaction records linked to DANA, OVO, or GoPay follow financial record-keeping obligations.

Requesting Changes

To update, correct, or delete your personal data, contact support via live chat or email with your account details. We process verified requests in line with applicable data protection rules.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request changes, or need to flag a concern, our support team handles privacy queries directly. Reach us through live chat on the site, by email, or through the in-app help section on your mobile browser. We aim to respond to privacy-related requests within a reasonable timeframe.

Live Chat Open the chat widget from your account page. Privacy questions are routed to a dedicated team separate from general account support.
Email Support Send your privacy or data request to our support email. Include your registered phone number or e-wallet ID so we can locate your account quickly.
In-App Help On mobile, go to your account menu and tap Help. You can submit a privacy request from there without switching to a desktop browser.

Common Questions About Your Data Rights

These are the questions we get most often about how we handle personal information. If your question is not here, reach out through live chat or email and we will respond directly.

We collect your name, email, phone number, and the e-wallet details you link — DANA, OVO, or GoPay. Device and session data is also recorded automatically when you log in.

Yes. Contact our support team via live chat or email with your registered details and request a data summary. We will compile and send what we hold on your account.

Submit a deletion request through live chat or email. Include your registered phone number or e-wallet ID. We process verified requests in line with applicable data protection obligations.

Transaction records are not sold or shared with third parties for marketing. They may be shared with payment processors or where required by financial regulations and applicable law.

We retain data for a period after account closure as required by applicable law. Payment and transaction records may be kept longer under financial record-keeping requirements.

We use session and analytics cookies. You can manage or disable cookies through your browser settings. Disabling some cookies may affect how your account session behaves on mobile.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.